2025–26 Departmental Plan

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From the Commissioner

I am pleased to present the 2025–26 Departmental Plan for the Office of the Public Sector Integrity Commissioner of Canada (the Office).

Over the past year, the Office has experienced an unexpected and sustained surge in the number of disclosures of wrongdoing, reprisal complaints and general inquiries. This highlights the growing awareness of, and confidence in, the Office, as well as the commitment of public servants to contribute to a professional public service grounded in accountability and transparency.

This surge is projected to grow even further in 2025–26. I am grateful to all those who come forward and to those who participate in investigations. At the same time, due to resource limitations, the surge will continue to impact the Office’s ability to provide the level of responsiveness that disclosers and complainants have a right to expect, and that we strive to achieve. Considerable efforts will continue to be made to achieve service standards, including reviewing operational practices, seeking opportunities to leverage technology, and streamlining processes whenever possible.

In addition, the Office requested modest but critical resources through the submission of an off-cycle budget proposal in August 2024. A small portion of the funds requested was approved in early 2025. Regrettably, both the minimal sum approved and the delay in accessing funds had significant repercussions as the backlog of cases continued to mount, jeopardizing the Office’s ability to meet all the requirements of its legislated mandate.

This situation should sound alarm bells regarding the Office, as well as other agents of Parliament. It exposes the impediment to independence that resides in the current funding process that forces budgets to be submitted through ministers, opening the door to harmful delays to Parliament’s consideration of budget requests and creating further risk by providing the very departments that we are mandated to investigate with a measure of control that can effectively restrict the Office’s operating budget.

In 2025–26, the unprecedented increase in both the number and the complexity of submissions is projected to continue, without a plateau in sight. Despite the challenges, the Office will continue to work diligently to ensure the respect for due process and the protection of the rights of all parties. We remain optimistic that required funding will be forthcoming.

I am deeply honoured to be part of a team that consistently demonstrates exceptional professionalism and dedication to serving the people of Canada.

Harriet Solloway
Commissioner

Plans to deliver on core responsibilities and internal services

Core responsibilities and internal services

Core responsibility: Public sector disclosures of wrongdoing and complaints of reprisal

Description

The Office of the Public Sector Integrity Commissioner of Canada (the Office) contributes to strengthening accountability and increases oversight of government operations by:

  • providing an independent and confidential process for receiving and investigating disclosures of wrongdoing in, or relating to, the federal public sector from public servants and members of the public;
  • reporting founded cases of wrongdoing to Parliament and making recommendations to chief executives on corrective measures;
  • providing a mechanism for handling complaints of reprisal from public servants and former public servants for the purpose of coming to a resolution, including through conciliation and by referring cases to the Public Servants Disclosure Protection Tribunal.

Quality of life impacts

The domains from the Quality of Life Framework for Canada that relate the most closely to the Office’s core responsibility, Public sector disclosures of wrongdoing and complaints of reprisal, are:

  1. Good Governance (primary domain): Public servants will have a mechanism to call out wrongdoing. The Office’s core responsibility contributes to this domain more specifically to the subdomain “Democracy and institutions” through all the activities mentioned in the core responsibility description. The indicator of interest for this domain is “Confidence in institutions”.
  2. Prosperity: Canadians will be proud of an ethical public sector that ensures good job quality and job satisfaction. The Office’s core responsibility contributes to the subdomain “Employment and job quality” and the indicator of interest is “Job satisfaction”.
  3. Society: A robust whistleblowing regime supports social cohesion by ensuring trust in the public sector. The Office’s core responsibility contributes to the subdomain “Social cohesion and connections” and the indicator of interest is “Trust in others”.

Indicators, results and targets

This section presents details on the department’s indicators, the actual results from the three most recently reported fiscal years, the targets and target dates approved in 2025–26 for the Office’s core responsibility, Public sector disclosures of wrongdoing and complaints of reprisal. Details are presented by departmental result.

Table 1: Departmental result 1 - Public sector disclosures of wrongdoing and complaints of reprisal are dealt with in a timely and effective manner

Table 1 provides a summary of the target and actual results for each indicator associated with the departmental result 1, under the Office’s core responsibility, Public sector disclosures of wrongdoing and complaints of reprisal.

Departmental result indicatorsActual resultsTargetDate to achieve target
Percentage of cases addressed within established service standards, which are available on the Office’s website
  • 2021–22: 75%
  • 2022–23: 75%
  • 2023–24: 75%

(notes 1–3)

The service standard target is met 100% of the time.March 2026
Percentage of applications addressed within established service standard under the Legal Access Request Program
  • 2021–22: 98%
  • 2022–23: 100%
  • 2023–24: 99%

(note 4)

The service standard target is met 100% of the time.March 2026

Notes:

  1. In 2021–22, challenges related to the context of conducting investigations during the COVID-19 pandemic affected our capacity to meet all service standards targets as planned in the 2021–22 Departmental Plan.
  2. In 2022–23, challenges related to the transition to a hybrid work model, and the still-felt consequences of the COVID-19 pandemic have affected our capacity to meet all service standards targets as planned in the 2022–23 Departmental Plan.
  3. In 2023–24, a surge in the number of new disclosures and reprisal complaints submitted to the Office has affected its capacity to meet all service standards targets as planned in the 2023–24 Departmental Plan.
  4. In 2021–22 and 2023–24, an intake checklist was not completed in the required five days in one instance.
Table 2: Departmental result 2 - Public servants and members of the public are aware of the Office and have access to information to make an informed decision about disclosures of wrongdoing and/or complaints of reprisal

Table 2 provides a summary of the target and actual results for each indicator associated with departmental result 2, under the Office’s core responsibility, Public sector disclosures of wrongdoing and complaints of reprisal.

Departmental result indicatorsActual resultsTargetDate to achieve target
Percentage of new website visitors
  • 2021–22: 99%
  • 2022–23: 96%
  • 2023–24: 94%
90% of website visitors are new visitors.March 2026
Number of attendees at outreach events
  • 2021–22: 3,875
  • 2022–23: 3,264
  • 2023–24: 7,470
The total number of attendees for the combined events, in which the Office participates in a year, is at least 2,500 attendees.March 2026

Additional information on the detailed results and performance information for the Office’s program inventory is available on GC InfoBase.

Plans to achieve results

The following section describes the planned results for the Office’s core responsibility, Public sector disclosures of wrongdoing and complaints of reprisal, in 2025–26.

Departmental result 1: Public sector disclosures of wrongdoing and complaints of reprisal are dealt with in a timely and effective manner.

A timely and effective process to deal with disclosures of wrongdoing and complaints of reprisal in the federal public sector is essential to the success of the Office. This contributes to our vision of being a trusted organization and meeting our service standards.

In 2025–26, the Office will continue to optimize its internal procedures and resources, as well as promote new operational strategies to better manage the ever-growing influx of new submissions and backlog.

The Office will also benefit from an improvement to its operational capacity by continuing to improve the new case management system and adjusting it to its needs, and by automating several tasks and reports. The Office is also considering a change in its operational structure to realign resources and augment efficiency to address the ongoing increase in submissions and investigations.

The Office will continue to seek additional required resources.

Departmental result 2: Public servants and members of the public are aware of the Office and have access to information to make an informed decision about disclosures of wrongdoing and/or complaints of reprisal.

Efforts in enhancing public awareness and understanding of the Office’s role and how it delivers on its mandate are crucial to its outreach strategy. In 2025–26, the Office will continue to take part in activities aimed at better informing public servants and others who might have seen wrongdoing in the federal public sector. Members of the Office will offer presentations and information sessions to federal organizations, and attend pertinent conferences and learning events.

A redesigned website will be completed and launched in 2025–26. It is a key tool with which disclosures of wrongdoing and reprisal complaints are reported to the Office. Since most submissions are made through the online forms, these forms will also be improved to help users better understand what the Office can investigate and what counts as wrongdoing and reprisal under the Public Servants Disclosure Protection Act. The redesign will also include more videos and visual tools to help individuals make informed decisions.

Key risks

The Office continues to operate in an environment where there still exists a culture of resistance to whistleblowing within the federal public service driven by various factors, including fear of reprisal. The decision by individuals whether to disclose wrongdoing or to submit a complaint of reprisal, the complexity of cases, the legislative landscape and the Office’s limited resources are contributing factors to the Office’s ability to effectively deliver on its mandate and to meet its service standards. This underscores the need to retain and recruit skilled employees for key positions, such as investigators and case admissibility analysts.

As a micro-organization, the Office faces the risk of not being able to attract, retain and develop the right people with the appropriate mix of skills. This can negatively affect its ability to deliver its mandate and to foster a culture of knowledge sharing and transfer. The Office’s strategy to mitigate this risk includes proactive recruitment, as well as the use of casual employment and contractors when warranted.

The Office relies on external service providers for many of its corporate functions. This dependency subjects the Office to the risk of service providers not having the capacity to meet its operational needs at any given time. To date, to mitigate this risk, the Office has ensured that memoranda of understanding are in place with each service provider that detail both the services and levels of service to be provided. Regular monitoring of service delivery and audits of service level agreements have also been conducted. To address the residual risks, the Office has begun to augment its internal capability.

There is a sharp and sustained increase in the number of new disclosures, reprisal complaints and general inquiries. Consequently, the Office is confronted with the inability to process submissions in a timely manner. The Office’s risk response strategy has been to closely monitor caseloads and human resource capacity, as well as support ongoing professional development. In addition, the Office has been and continues to seek funding that would enable to meet its objectives.

Furthermore, there is a risk that external and internal threats (including malware, hacking, and errors) could compromise the confidentiality, integrity and availability of sensitive information and business systems, disrupting operations and negatively impacting the Office’s ability to deliver on its mandate. To mitigate this risk, the Office will continue to improve the new case management system and build its internal information technology capacity. The Office will also continue to improve its cyber security, processes and systems to meet its business continuity plan.

Planned resources to achieve results

Table 3: Planned resources to achieve results for the Office’s core responsibility, Public sector disclosures of wrongdoing and complaints of reprisal

Table 3 provides a summary of the planned spending and full-time equivalents required to achieve results.

ResourcePlanned
Spending$5,464,249
Full-time equivalents34

Complete financial and human resources information for the Office’s program inventory is available on GC InfoBase.

Related government priorities

Program inventory

The Office’s core responsibility, Public sector disclosures of wrongdoing and complaints of reprisal, is supported by the following programs:

  • Disclosure and Reprisal Management

Additional information related to the program inventory for the Office’s core responsibility, Public sector disclosures of wrongdoing and complaints of reprisal, is available on the Results page on GC InfoBase.

Internal services

Description

Internal services are the services that are provided within a department so that it can meet its corporate obligations and deliver its programs. There are 10 categories of internal services:

  • management and oversight services
  • communications services
  • legal services
  • human resources management services
  • financial management services
  • information management services
  • information technology services
  • real property management services
  • materiel management services
  • acquisition management services

Plans to achieve results

This section presents details on how the department plans to achieve results and meet targets for internal services.

Information technology services

In addition to maintaining current information management services, in 2025–26, the Office plans to:

  • harden the backup strategy and meeting the business continuity objectives by leveraging cloud services;
  • harden the Office’s cyber security by leveraging cloud services as well as leveraging services offered by the Canadian Centre for Cyber Security;
  • improve some of the Office’s processes by leveraging automatization; and
  • improve the Endpoint Antivirus coverage by leveraging cloud services.

None of these required actions may not be possible without the approval of requested funds.

Other internal services

In 2025–26, the Office will strengthen its internal capacity in Human Resources and Finance.

Planned resources to achieve results

Table 4: Planned resources to achieve results for internal services this year

Table 4 provides a summary of the planned spending and full-time equivalents required to achieve results.

ResourcePlanned
Spending$2,463,975
Full-time equivalents9

Complete financial and human resources information for the Office’s program inventory is available on GC InfoBase.

Planning for contracts awarded to Indigenous businesses

Government of Canada departments are to meet a target of awarding at least 5% of the total value of contracts to Indigenous businesses each year. This commitment is to be fully implemented by the end of 2024–25.

The Office plans to implement updated procurement protocols to ensure that new contracting procedures, instruments, and resources give preference to Indigenous companies, with an emphasis on awarding sole-source contracts to eligible Indigenous vendors. This will build on the Office’s achievement in 2023–24, when it achieved a 5.3% allocation, slightly above its target. The Office is still dedicated to looking for more ways to achieve procurement-related social goals for 2025–26, such as supporting greening government efforts.

Table 5: Percentage of contracts planned and awarded to Indigenous businesses

Table 5 presents the current, actual results with forecasted and planned results for the total percentage of contracts the department awarded to Indigenous businesses.

5% reporting field2023–24 actual result2024–25 forecasted result2025–26 planned result
Total percentage of contracts with Indigenous businesses5.3%5.0%5.0%

Planned spending and human resources

This section provides an overview of the Office’s planned spending and human resources for the next three fiscal years and compares planned spending for 2025–26 with actual spending from previous years.

Spending

This section presents an overview of the department’s planned expenditures from 2022–23 to 2027–28.

Budgetary performance summary

Table 6: Three-year spending summary for core responsibilities and internal services (dollars)

Table 6 presents how much money the Office spent over the past three years to carry out its core responsibilities and for internal services. Amounts for the current fiscal year are forecasted based on spending to date.

Core responsibilities and internal services2022–23 actual expenditures2023–24 actual expenditures2024–25 rorecast spending
Public sector disclosure of wrongdoing and complaints of reprisal3,745,6434,199,6224,677,236
Internal services2,039,0562,577,3452,087,265
Total5,784,6996,776,9676,764,501

More financial information from previous years is available on the Finances section of GC InfoBase.

Table 7: Planned three-year spending on core responsibilities and internal services (dollars)

Table 7 presents how much money the Office’s plans to spend over the next three years to carry out its core responsibilities and for internal services.

Core responsibilities and internal services2025–26 planned spending2026–27 planned spending2027–28 planned spending
Public sector disclosure of wrongdoing and complaints of reprisal5,464,2495,510,8445,463,207
Internal services2,463,9752,489,4512,468,924
Total7,928,224*8,000,295*7,932,131*

More detailed financial information on planned spending is available on the Finances section of GC InfoBase.

Funding

This section provides an overview of the department’s voted and statutory funding for its core responsibilities and for internal services. For further information on funding authorities, consult the Government of Canada budgets and expenditures.

Graph 1: Approved funding (statutory and voted) over a six-year period

Graph 1 summarizes the department’s approved voted and statutory funding from 2022–23 to 2027–28.

2025–26 Departmental Plan - Departmental spending 2022–23 to 2027–28 EN

For further information on the Office’s departmental appropriations, consult the 2025–26 Main Estimates.

Future-oriented condensed statement of operations

The future-oriented condensed statement of operations provides an overview of the Office’s operations for 2024–25 to 2025–26.

Table 8: Future-oriented condensed statement of operations for the year ending March 31, 2026 (dollars)

Table 8 summarizes the expenses and revenues which net to the cost of operations before government funding and transfers for 2024–25 to 2025–26. The forecast and planned amounts in this statement of operations were prepared on an accrual basis. The forecast and planned amounts presented in other sections of the Departmental Plan were prepared on an expenditure basis. Amounts may therefore differ.

Financial information2024–25 forecast results2025–26 planned resultsDifference (forecasted results minus planned)
Total expenses7,949,708*9,240,677*1,290,969*
Total revenues000
Net cost of operations before government funding and transfers7,949,708*9,240,677*1,290,969*

A more detailed Future-Oriented Statement of Operations and associated notes for 2025–26, including a reconciliation of the net cost of operations with the requested authorities, is available on the Office’s website.

Human resources

This section presents an overview of the department’s actual and planned human resources from 2022–23 to 2027–28.

Table 9: Actual human resources for core responsibilities and internal services

Table 9 shows a summary of human resources, in full-time equivalents, for the Office’s core responsibilities and for its internal services for the previous three fiscal years. Human resources for the current fiscal year are forecasted based on year-to-date.

Core responsibilities and internal services2022–23 actual full-time equivalents2023–24 actual full-time equivalents2024–25 forecasted full-time equivalents
Public sector disclosure of wrongdoing and complaints of reprisal252530
Internal services787
Total323337

Table 10: Human resources planning summary for core responsibilities and internal services

Table 10 shows information on human resources, in full-time equivalents, for each of the Office’s core responsibilities and for its internal services planned for the next three years.

Core responsibilities and internal services2025–26 planned full-time equivalents2026–27 planned full-time equivalents2027–28 planned full-time equivalents
Public sector disclosure of wrongdoing and complaints of reprisal343534
Internal services999
Total434443

Corporate information

Supplementary information tables

The following supplementary information tables are available on the Office’s website:

  • Details on transfer payment programs
  • Gender-based Analysis Plus

Information on the Office’s departmental sustainable development strategy can be found on the Office’s website.

Federal tax expenditures

The Office’s Departmental Plan does not include information on tax expenditures.

The tax system can be used to achieve public policy objectives through the application of special measures such as low tax rates, exemptions, deductions, deferrals and credits. The Department of Finance Canada publishes cost estimates and projections for these measures each year in the Report on Federal Tax Expenditures.

This report also provides detailed background information on tax expenditures, including descriptions, objectives, historical information and references to related federal spending programs as well as evaluations and GBA Plus of tax expenditures.

Definitions